FAQs

Where are you based?

LOVELYN is an independent fashion brand based in Vietnam, offering global express shipping via DHL.

Do you ship internationally?

Yes, we ship worldwide. All orders are delivered via DHL Express within 2–7 business days.

How long does shipping take?

Delivery typically takes 2–7 business days, depending on your location. Once shipped, tracking details will be sent to your email.

How can I track my order?

After dispatch, you’ll receive a DHL tracking link via email. You can check your order status at any time.

What payment methods do you accept?

We accept PayPal and all major credit/debit cards including Visa, MasterCard, American Express, JCB, UnionPay, and more.

Are there any customs fees or import taxes?

Orders may be subject to import duties or taxes depending on your country’s regulations. These fees are the responsibility of the recipient.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition. For full details, please visit our Returns & Refunds page.

Can I exchange or custom order a dress?

If your size is unavailable, or you’d like to request a custom fit, please contact us directly via email or Instagram. We’ll do our best to assist.

How do I contact customer service?

You can reach us at lovelyn.spteam@gmail.com or via Instagram/Facebook @lovelyn.global. We offer support 24/7.

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FAQs